Frequently Asked Questions

Kratom (mitragyna speciosa) is a tropical tree that is native to Southeast Asia.  Its leaves contain Alkaloids Mitragynine and 7-hydroxymitragynine that can have psychotropic effects.  

Kratom is a unique plant that has many different variations.  Each kratom strain contains a specific property that can assist with nervousness, lack of energy, boost mood, etc.  In addition some strains have special attributes that provide focuses or assistance on a specific area like leaning towards pain relief or more towards alertness. Please review our guide on the strains or visit our Blog to learn more about Kratom strains.

In the proper dosage Kratom can boost energy, alertness and reduce anxiety.  Alkaloids Mitragynine and 7-hydroxymitragynine are the main ingredients in Kratom and they have properties of pain relief and muscle relaxation by reducing swelling or inflammation. With unsafe dosage Kratom can have negative side effects such as: constipation, inability to sleep, weight loss and even death.  We would recommend you consult a doctor or seek a specialist if you experience any side effects before you decide to use this product As with any consumable product, moderation is a good thing.

Orders placed on Great Kratom Shop are shipped from our facilities either in Spartanburg, South Carolina or Centennial, Colorado.

Order processing from our facilities typically it takes us no longer than 24-48hrs during business hours Monday through Friday to process and ship an order via USPS, UPS or FedEX. During the holiday season/promotional events on Great Kratom Shop we may receive significant amount of orders which may delay the processing and shipping of an order by 1-2 business days.

Federally Kratom is legal in the United States.  While is is legal in a majority of states, some states have banned the sale of kratom.  In addition a few cities in certain states have banned Kratom as well.

While Kratom is federally legal in the US, some states have banned the sale of Kratom. Currently these are the states that do not allow the sale of Kratom:  Alabama, Arkansas, Indiana, Mississippi, Tennessee, Rhode Island, Vermont and Wisconsin.  If you feel as if your state is listed in error please send us an email to support@greatkratomshop.com with the details of your explanation so we can look into it.

If your order has not processed you can email us with your order number or send us a text message at 864-342-7666 and let us know if you need to modify or cancel an order.  If the order ships out before we get to your message we cannot do anything.  If by chance it ships out before you are able to cancel the order, please just refuse the delivery and it will be returned to us.  This will prevent you from paying any return shipping fees to send it back to our facility.

We accept all major credit cards securely via our banking and merchant processing partners.  We do not store your card information as that is handle via the secure payment gateway.  In addition to credit cards, we also accept cryptocurrency payments.

Shipping rates to Hawaii and Alaska are higher due to the cost of shipping outside the continental United States. Other states on the far east coast or west coast may see an increase in shipping as well.

You should have a tracking number which can be tracked either directly on the carriers website.  This tracking number is emailed to you as soon as we label your package for shipment.  If you need further assistance please reach out to our customer service team at support@greatkratomshop.com

We value your privacy.  The label will show the sender as Go-GKS Fulfillment.  No mention of Kratom or what is inside the package will be visible on the outside of the box.  Prying eyes will not know what Go-GKS Fulfillment is.  You can view a picture of what our package will look like by clicking HERE.

 

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